Refund Policy

Membership on WR Rishtey should always feel worth its weight. If our service has genuinely fallen short of what we promised, we would rather return your money than keep it. This policy sets out when and how refunds are processed.

Registration is complimentary. There is nothing to refund on the Free plan.

• A full refund is available within 7 calendar days of activation of any Silver, Gold, or Platinum plan, provided you have not sent more than 10 interests or unlocked more than 3 contact reveals during that window.
• After 7 days, or if the above usage thresholds are exceeded, refunds are considered on a pro-rated basis purely at our discretion.
• Cancellations always stop the next renewal — you retain access until the end of the paid month.

Write to rashidhussain896@gmail.com from the email registered on your account with the subject line "Refund request · <your name>". Include:

• The plan (Silver / Gold / Platinum) and activation date
• Payment reference (Razorpay payment ID or UPI UTR)
• Reason for the request (in one or two sentences)

You may also submit the same details through the Contact form under topic "Payment".

• We acknowledge every refund request within 1 working day.
• Approved refunds are initiated within 3 working days of approval.
• Razorpay refunds typically land in your bank/card in 5–7 working days. UPI refunds usually arrive in 2–5 working days.

Refunds are not issued in the following cases:

• The account has been suspended or terminated for violating our Terms of Use — including impersonation, financial solicitation, harassment, or fake profile.
• The refund is requested more than 30 days after payment, without a substantive service issue.
• The refund is requested for a plan that has already been fully consumed (i.e. more than 25 days of a 30-day cycle used).
• Add-ons or one-off boosts explicitly marked as non-refundable at time of purchase.

Please write to us first — we resolve nearly every dispute within 48 hours. Raising a bank chargeback before contacting us can temporarily freeze your account while the dispute is investigated, and may prolong the resolution unnecessarily.

This policy exists to be fair on both sides. Repeat refund requests across multiple accounts by the same person, or refund-then-rejoin patterns, will be considered abuse and may result in permanent deactivation without further refunds.

Email rashidhussain896@gmail.com or call +91 98928 10623. A real person will read every message, in-shaa-Allah.